The Growth Support Podcast
Join in to hear about Support Professional's journey through their careers and get actionable insights you can apply today.
Watch now, or listen on Spotify and Apple Podcasts. New conversations are released every Thursday!
Strategy to Action with Andrew Ríos
Andrew Ríos returns to Growth Support to share insights on how to turn your strategy into a reality and make it happen!
KCS Kick-Starter with Sarah Feldman
Learn about Knowledge Centered Service! What to be wary of, misconceptions, best-practices and more about sharing knowledge.
Remote Onboarding with Laura Bedoya
See what it’s like to onboard with Laura in a fully remote, and global company. Get people started off on the right foot, and engaged!
Getting Into Support Ops with Sarah Cullerton
Sarah Cullerton joins to talk about her journey in Support Operations, the competencies that can make you successful, and more!
Manage Your Tech Stack with Matt Beran
Choose the tools that work for you, learn how to optimize them, avoid tech debt early, and managing your vendors!
Shifts in SaaS Support with Maxime Manseau
How the state of SaaS Support has changed, where it is now, and where it's headed into the future.
Support Reports People Will Love with Andrew Ríos
Create a Support Report that people will love to read! They are actionable, and speak the language of the business.
Unlocking AI Potential with Austin Emser
Best practices and misconceptions around implimenting AI within your teams.
Your First Help Center with Marybeth Alexander
Get a step-by-step walkthrough on how to build your first Help Center and best practices when maintaining it.
Personal Performance with Amiee Twigg
Understanding the why behind performance can go such a long way to creating a healthy and high-performing team!
Discovering Leadership with Matt Dale
Discover if leadership is right for you, identify leaders within teams, and foster a culture of success.
Business Outcomes with Tom Sweeny
Showcase your support function's value to the organization by measuring for business outcomes, not just metrics.
Learn what it means to move from mentoring your team to sponsoring them with real opportunities for growth.